July 2024 Summaries

We're thrilled to share the news that Brian Kerr is joining Resend, bringing his extensive experience in customer success and email expertise as a key member of the Postmark team at ActiveCampaign. With 8+ years of experience, he's worked with various services including Beanstalk, DeployBot, and Conveyor. Before joining Resend, Brian was fascinated by prairies or tide pools, seeing complex ecosystems where each component plays an important role, which he believes is similar to building a successful infrastructure service. He enjoys creating something physical like custom home building in his free time and values focus tools like Pomodoro timers and Focus apps to stay productive. As for advice, Brian emphasizes the importance of failing often, asking questions, and remembering that humans use software, highlighting the need for customer obsession and empathy in software development.

Our company was initially hesitant to comply with GDPR due to the complexity of scaling the business while meeting the regulations. We underestimated the time it would take to implement changes and made small progress over nine months, hovering around 60%-80% completion on our internal progress dashboard. To address this, we conducted research and due diligence to ensure accuracy, using a hybrid approach to create a new Data Privacy Addendum (DPA) with input from Vanta, our compliance system, as well as other companies in the industry. The process was iterative, incorporating customer feedback to refine the document. While GDPR compliance is an obligation for many businesses using Resend, it's also essential for us to honor our responsibility to protect the rights of EU customers and provide a compliant platform for others to build upon.