May 2022 Summaries

Between April 11th and 22nd, Gitpod experienced a series of incidents that led to workspace performance degradation in all regions, with some users unable to start workspaces and experiencing data loss. The issues were caused by a myriad of factors including slower-than-anticipated disk IO, more accessible CPU not governed as expected, and lack of ability to limit disk IO and latency in workspace networking. To prevent similar incidents in the future, Gitpod is implementing changes such as risk assessment for changesets, improved rollback capabilities, better external and internal communication during incidents, and redesigned on-call processes.