April 2017 Summaries

You may still imagine buying a used car means visiting a car lot and browsing the stock under the fluttering flags while a pushy dealer tries every trick in the book to separate you from your cash. But for modern car dealers and wholesalers, it’s now all about online listings, live-streamed auctions, and mobile bids. Manheim is at the forefront of this shift, with 20,000 employees operating over 110 locations, registering 7.5 million used vehicles annually through more than 780 weekly sales. The company uses technology to improve the vehicle auction process, providing real-time information about vehicles that make it a leader in the industry. Key to this effort is the New Relic platform, which provides real-time performance monitoring and optimization across all of Manheim’s systems, sites, and apps. By deploying New Relic, Manheim was able to improve its Online Vehicle Exchange service, establish Service Level Agreements for performance, and form capability teams among its engineers, ultimately reducing surprises and accelerating product releases. With the help of New Relic, Manheim is able to drive success in a fast-paced industry where speed and reliability are crucial.

Manheim, a leading company in modern used car sales, has embraced technology to enhance the vehicle auction process through online listings and mobile bids, moving away from traditional sales methods. With over 110 locations and 7.5 million vehicles registered annually, Manheim utilizes the New Relic platform for real-time performance monitoring, significantly improving their Online Vehicle Exchange (OVE) and establishing meaningful Service Level Agreements (SLAs). This technological integration has allowed Manheim to streamline operations, accelerate product releases, and eliminate deployment surprises, maintaining high efficiency in the fast-paced auction business.