September 2026 Summaries

Modem is now available as a ChatGPT plugin, enabling teams to access and analyze customer feedback directly within their existing chats after installing the plugin, signing in, and selecting Modem with the @ command. The integration aims to make customer context readily available during knowledge work, allowing users to explore feedback, turn findings into engineering or other follow-up work, and automate recurring tasks. One suggested use case is identifying the most requested customer fixes from the previous 30 days, merging duplicate requests, and counting affected customers; useful recurring queries can then be saved as skills and scheduled to run automatically.

Modem’s updates introduce Enterprise SSO and SCIM for verified-domain SAML authentication and automated member and role synchronization, alongside agent-focused capabilities such as a ChatGPT Modem plugin, detailed activity audit logs, and configurable remembered approvals. The platform also adds an Automations usage tab for tracking daily spending and findings across billing periods, while its Sources area now supports viewing underlying conversations and tickets with filters by company, person, source, or status. New and expanded integrations bring shared-inbox messages from Front, feedback from Canny, call transcripts from Fathom, Microsoft Teams channel conversations, and Sentry User Feedback reports into Modem, enabling feedback to be grouped and analyzed alongside existing sources.