March 2026 Summaries

The Intercom integration for Modem users enables seamless synchronization of customer support conversations into Modem's system, allowing for automatic ingestion of Intercom interactions alongside Slack, Discord, and GitHub discussions. By connecting Intercom through the Modem settings, users can leverage webhooks to receive real-time updates on new conversations, replies, internal notes, state changes, and CSAT ratings, which are then organized into Modem's topic system. This integration facilitates a comprehensive view by linking related conversations across platforms, such as Slack threads, Linear tickets, and GitHub pull requests. Users can query Intercom in plain English to access historical conversation data, while an agent assists in executing API calls for efficient information retrieval, including the ability to respond directly in Intercom if write access is enabled. Setup is simplified through OAuth authentication, allowing for easy connection and disconnection, with the system backfilling up to 90 days of conversation history during initial setup and providing ongoing updates through webhooks.

The PostHog integration for Modem users streamlines access to product analytics by allowing users to query PostHog in real time using plain English, providing insights into event counts, feature flags, and A/B experiments without leaving the Modem interface. This integration simplifies the process of accessing product analytics by eliminating the need to switch between separate dashboards, enabling users to obtain immediate answers and cross-reference data with Modem topics through a single query. Modem users can easily set up the integration by generating a Personal API key in PostHog, which is encrypted and securely managed, allowing for seamless access to analytics in chat, Slack, and automations. This enhancement facilitates tasks such as monitoring release performance, verifying feature flag rollouts, and assessing daily active users, all while combining analytics with customer context to provide a comprehensive view of product performance and user feedback.

The update introduces several agent, automation, integration, and platform enhancements, including clickable multiple-choice clarifying questions, response ratings in chat transcripts, and a unified capabilities picker for tool access. Automations can now send results to email, Slack, or specified individuals, resume conversations through linked email messages, and trigger when GitHub pull requests are merged. New integrations and controls include PostHog access for analytics, feature flags, and experiments, OAuth support for custom MCP servers, per-tool MCP toggles, and organization-level visibility for Cursor and Devin coding agents. Additional improvements provide sortable Slack channel management with bulk watch controls, primary email changes through linked GitHub or Google accounts, improved parsing of forwarded emails, and high-priority alerts for every organization member.

Event Automations have been introduced to Modem, enabling users to trigger actions immediately when certain events occur, rather than waiting for scheduled times. These automations can be created from the Modem app or by interacting with the Modem agent on Slack, and they utilize the same agent capabilities available in chat, including access to Modem data and connected tools like Slack, Linear, and GitHub. Users can set up automations to respond to specific events such as the creation or prioritization of topics, or the opening and merging of GitHub pull requests. For instance, when a topic becomes high priority, Modem can automatically create a Linear ticket and post updates to a Slack channel. The system includes a default event automation that emails users about high-priority topics, which can be customized or redirected to other communication channels like Slack. Users can also manually create, review, and manage automations through the app, allowing for tailored workflows that enhance organizational visibility and responsiveness.

The update introduces expanded agent capabilities, including a “Don’t Ask” mode that automatically approves tool actions, interactive rich entity cards for topics, people, and companies, conversation sharing, and a simplified prompt cookbook layout. Automations now support event-based triggers, selectable Fast, Balanced, or Smart models, per-automation tool permissions, and a redesigned scheduling interface. Other improvements include a new billing page with cumulative usage and projected-cost graphs, CRM activity timelines for people and companies, channel-specific Slack ingestion controls, OCR extraction from ingested images and screenshots, and faster loading for Topics, People, and other list pages.