November 2026 Summaries

Linq has broadly opened access to WhatsApp messaging, expanding its multi-channel platform so teams can send and receive messages through an app used by more than 3 billion people in over 180 countries, including a growing U.S. audience. Customers can connect an existing Linq phone number to WhatsApp and use the channel for conversational products such as personal AI agents, food-ordering services, and fitness coaching tools. The integration supports text, media, voice notes, documents, and interactive features including buttons, lists, and carousels, while Linq manages delivery, retries, conversation history, and webhooks. It also supports WhatsApp’s business messaging requirements, including the 24-hour customer messaging window and approved templates for outreach outside that period.