January 2026 Summaries

A new Intercom integration has been launched, offering enhanced flexibility for customers and ease of use for support teams, alongside improved privacy features. The integration allows screen recordings, known as Jams, to be captured from any browser, including Chromium, Safari, and Firefox, and facilitates seamless sharing through Intercom's Slack integration. Users can now personalize messages with Jam requests, automatically blur sensitive data in recordings, and organize Jams by routing them to designated folders with improved searchability via dashboard filters. Additionally, recording links can be customized with users' own domains to reinforce brand recognition. For those yet to set up Jam for Intercom, step-by-step instructions are available on the Jam dashboard.

Jam has launched a new iOS bug reporter that simplifies the process of creating bug reports by automatically capturing video and logs when users tap record. Users can verbally describe the issue, and Jam generates a clear and accurate bug report, which can be easily shared with engineers via a link. This feature, now available in Jam for iOS, reduces the manual effort involved in reporting bugs, making it more efficient for developers. Jam aims to streamline bug reporting and is available for free, with a demo showcasing its AI capabilities through a unique singing feature.

OpenAI has integrated Jam into ChatGPT, enhancing its capability to assist users in fixing bugs more efficiently by utilizing network requests, console logs, reproduction steps, and screen recordings. This integration allows users to go from bug report to pull request within the ChatGPT environment, representing a significant advancement in web usage. Jam is designed to reduce the time spent on bugs by capturing them quickly and in a developer-friendly format. Users can connect Jam through ChatGPT apps to begin utilizing its features, which are offered for free, to streamline the debugging process.