| There’s a reality that’s starting to take shape: for some teams, AI is already handling the majority of customer conver… |
@intercom |
Company |
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2026-05-08 |
2,431 |
6 |
0 |
6 |
0 |
1 |
| “Trust has been a multi-year journey.”
At our recent Fin x @linear meetup, we explored what it actually takes to build… |
@intercom |
Company |
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2026-05-06 |
375 |
2 |
1 |
1 |
0 |
0 |
| What does it actually take to move from deploying AI to using it in ways that change how a business operates?
That was… |
@intercom |
Company |
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2026-05-01 |
284 |
2 |
0 |
1 |
0 |
1 |
| “You only pay for Fin when it does the job.”
At our recent Fin × @AnthropicAI meetup in Paris, this came up as a pract… |
@intercom |
Company |
Original |
2026-04-29 |
258 |
2 |
0 |
1 |
0 |
0 |
| Quality in AI isn’t just always a clean, single metric. It’s often something you feel when it works the way you expect,… |
@intercom |
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2026-04-27 |
232 |
4 |
0 |
1 |
0 |
1 |
| Earlier this week in London, we partnered with @attio to explore how modern GTM teams are actually selling with AI, and… |
@intercom |
Company |
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2026-04-24 |
672 |
9 |
3 |
2 |
0 |
3 |
| On the road to 2x, one of our biggest bottlenecks was PR approvals. Manual processes can't keep up.
So, we created a P… |
@intercom |
Company |
Original |
2026-04-21 |
1,336 |
8 |
1 |
1 |
1 |
0 |
| "I don't know."
That's the most powerful thing you can tell a customer.
At our recent Fin × @AnthropicAI meetup in Par… |
@intercom |
Company |
Original |
2026-04-21 |
232 |
3 |
0 |
1 |
0 |
0 |
| New from @karenchurch – If Claude Code can do our jobs, what are we for?
"AI commoditises execution. It does not commo… |
@intercom |
Company |
Original |
2026-04-20 |
268 |
2 |
0 |
0 |
0 |
1 |
| What does ‘high quality’ actually mean in AI?
At our recent Fin × @linear meetup in London, @matthijswolting (Enginee… |
@intercom |
Company |
Original |
2026-04-17 |
575 |
4 |
0 |
1 |
0 |
1 |
| “Last year it was: how do I make sure these AI models don’t hallucinate in a demo I’m showing internally?
This year it… |
@intercom |
Company |
Original |
2026-04-17 |
431 |
5 |
1 |
1 |
0 |
0 |
| Building an AI Agent for one company is straightforward. But making it work across every team, system, and dataset in a… |
@intercom |
Company |
Original |
2026-04-15 |
329 |
4 |
0 |
2 |
0 |
0 |
| Complex queries are a small percentage of your support volume, but they take up most of your team’s time, and leave the… |
@intercom |
Company |
Original |
2026-04-14 |
840 |
4 |
1 |
1 |
0 |
1 |
| On March 31 we had a full room of CX and product leaders and builders in London for our Fin x @linear meetup on deliver… |
@intercom |
Company |
Original |
2026-04-13 |
245 |
2 |
0 |
1 |
0 |
0 |
| “It’s always easy to build demos and POCs, but the real world is messy.”
That tension defined our recent Fin x Snowfla… |
@intercom |
Company |
Original |
2026-04-08 |
344 |
3 |
0 |
1 |
0 |
1 |
| Trust in AI isn't a feature. It's something you have to earn.
That was the thread running through our conversation wit… |
@intercom |
Company |
Original |
2026-04-01 |
769 |
3 |
1 |
1 |
0 |
0 |
| Incident response has traditionally been high-pressure, manual, and deeply human: a coordination challenge under stress… |
@intercom |
Company |
Original |
2026-03-29 |
337 |
2 |
0 |
1 |
0 |
0 |
| Why do we trust the companies we trust?
Not because they never fail, but because of how they respond when they do.
Th… |
@intercom |
Company |
Original |
2026-03-20 |
237 |
6 |
0 |
1 |
0 |
0 |
| "Being able to operate at the speed of thought is what I'm most excited about."
At our recent Fin x @cartesia meetup i… |
@intercom |
Company |
Original |
2026-03-19 |
266 |
4 |
0 |
1 |
0 |
0 |
| What does it take to build an AI-native company in 2026?
Next week in Paris, we’re opening the doors to Fin Labs for a… |
@intercom |
Company |
Original |
2026-03-18 |
522 |
6 |
2 |
1 |
0 |
1 |
| We recently partnered with https://t.co/qJEVqyJ0ne in London to dig into a topic every team eventually faces: incident … |
@intercom |
Company |
Original |
2026-03-17 |
394 |
8 |
1 |
1 |
0 |
0 |
| Last week in San Francisco, we partnered with Snowflake for a candid conversation on what it really takes to deploy age… |
@intercom |
Company |
Original |
2026-03-16 |
261 |
3 |
1 |
1 |
0 |
0 |
| "The companies customers trust most aren't the ones that never fail. They're the ones that respond well when they do."
… |
@intercom |
Company |
Original |
2026-03-13 |
249 |
4 |
0 |
1 |
0 |
0 |
| Voice AI has crossed the uncanny valley, and now the real work begins.
At our recent Fin × @cartesia meetup in San Fra… |
@intercom |
Company |
Original |
2026-03-12 |
203 |
5 |
0 |
1 |
0 |
0 |
| We're launching v2 of the AI Startup Pack by @fin_ai, a new toolkit built to help startups move faster with $500,000+ i… |
@intercom |
Company |
Original |
2026-03-10 |
1,465 |
14 |
5 |
2 |
1 |
4 |
| In less than 1 minute, Luis explains how Procedures work and the important sweet spot.
Build your AI agent for even t… |
@intercom |
Company |
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2026-03-03 |
344 |
2 |
1 |
0 |
0 |
0 |
| Legacy players don't have to become casualties. We’re the proof. It takes hard work but anyone can become an AI company… |
@intercom |
Company |
Original |
2026-03-02 |
1,021 |
2 |
0 |
1 |
0 |
1 |
| The phone isn’t going away, but the way we build for it 𝗶𝘀 changing. This was the focus of our recent Fin x @cartesia m… |
@intercom |
Company |
Original |
2026-02-18 |
549 |
7 |
0 |
3 |
0 |
0 |
| “Agentic coding is going to help you build faster; but are you building the right thing?”
That question framed our rec… |
@intercom |
Company |
Original |
2026-02-06 |
253 |
2 |
0 |
7 |
0 |
0 |
| “AI can help you build faster, but it can’t decide what deserves to exist.”
That idea was key at our meetup last week … |
@intercom |
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2026-01-29 |
283 |
2 |
0 |
1 |
0 |
0 |
| As support volume grows, it's difficult to track what's driving performance.
Fin already groups conversations into Top… |
@intercom |
Company |
Original |
2026-01-09 |
454 |
2 |
0 |
2 |
0 |
1 |
| “It's easy and fast to get to a thin AI product. But if this is something that’s going in front of your customers, or e… |
@intercom |
Company |
Original |
2026-01-08 |
316 |
4 |
0 |
2 |
0 |
0 |
| CSAT only measures ~8% of your conversations. That's never been good enough. It's just been your only option, until now… |
@intercom |
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2026-01-06 |
288 |
3 |
0 |
1 |
0 |
0 |
