January 2025 Summaries

Behind the Flame is a series created to showcase incidentios' behind-the-scenes stories and experiences. The featured product engineer, Martha Lambert, shares her favorite memories, values, benefits, and insights about working at incident.io, highlighting the company's fast-paced, exciting, and silly culture. She expresses enthusiasm for using AI in the product, being part of the Engineering team, and providing reliable incident management tools to customers, emphasizing their importance in today's technology-driven world.

PagerDuty has been a reliable tool for organizations since its launch in 2009, but it has neglected innovation in its core on-call product. Many users feel that PagerDuty's data model and routing logic are complex and difficult to manage, leading to configuration sprawl, distributed alert routing, and scalability issues. In contrast, incident.io On-call offers a simplified and centralized approach to managing on-call alert routing, with features such as flexible routing, separation of static and dynamic data, and smooth migration capabilities. By replicating or adopting its routing model, organizations can simplify their on-call setup and improve operational efficiency.

Behind the Flame is a series created to showcase the incidents of incident.io, a digital folder for pager alerts. The series features Tom Petty, Product Designer at incident.io, who shares his favorite memories and insights about working with the company. He emphasizes the importance of creativity, magic, and making it easy for others to see value in things that might otherwise be overlooked. Tom's favorite benefit is the first Friday of the month, which allows everyone to reset before the next Monday. He also highlights the value of collaboration between teams, citing how there are no barriers between teams at incident.io, leading to normal conversations rather than formal collaborations. The company needs a reliable incident management tool because mistakes will happen, and having the right tools can help mitigate issues and lead to better outcomes for both the company and its customers. Throughout the series, Tom shares his experiences working on various projects, including the incident.io app, which he is proud of improving people's experience when they're on call. Overall, Behind the Flame provides a unique glimpse into the culture and values of incident.io, highlighting the importance of creativity, collaboration, and making it easy for others to see value in things that might otherwise be overlooked.

It's challenging to build a data-driven culture in a company due to organizational issues, not just technological limitations. Integrating seamlessly with stakeholders' workflows is crucial to drive data asset adoption and visibility. This can be achieved by "pushing" data to users rather than relying on them to pull it themselves. Embedding BI tools into familiar systems like Salesforce can make data more accessible. Developing continual, actionable awareness through pulse channels and regular updates can promote organization-wide awareness of important matters. Building data habits, such as presenting weekly data insights and encouraging data-related questions and suggestions, is essential to cultivate a data-driven culture where data is regularly used in decision-making.