December 2022 Summaries

In December 2022, various new features were launched by an incident response automation platform. These include Notion and Asana integrations for enhanced workflows, dashboard notifications for information at a glance, shoutout feature to show appreciation, and pager load dashboard for on-call insights. The company also released blog posts reflecting on its early days.

Incident.io, a company specializing in incident management solutions, has experienced significant growth and progress over the past year. The team started with three co-founders who worked on the project alongside their full-time jobs before eventually securing an office space and bringing on new hires. Today, they have expanded to New York and are working with respected companies across both the UK and US. Their focus for 2023 is to continue improving their product and making it accessible to all departments within a company. They aim to shift the perception that incident management is solely an "engineering thing" by simplifying and automating processes, while also integrating with popular tools such as Notion, Asana, and Zendesk.

Incident management is a critical business function that involves responding to unplanned events or outages which disrupt the normal running of services. It plays an essential role in maintaining customer trust, industry rapport, and overall profitability. The incident lifecycle typically begins with issue detection and alerting, followed by declaring an incident, response, closure, and post-incident review. Effective incident management requires a dedicated process and responders to ensure consistency, collaboration, and communication across teams. Automated workflows and SaaS integrations can streamline the incident management process, making it more efficient and effective for growing businesses.

In this podcast, Pete Cheslock, Stephen Whitworth, and Chris Mair reminisce about their journey from starting a company to raising multiple rounds of funding. They discuss the early days when they slept on benches in an office park while building their product, as well as their experiences with hiring their first employees. The founders also reflect on how their product has evolved over time and share some insights into their current growth phase.

Devin has recently joined incident.io as a Customer Success Manager in their New York City office. Before this role, he worked at Rhino, a security deposit alternative platform. Previously, Devin was a working actor and even served as Match.com's spokesperson. In his free time, he enjoys training Brazilian Jiu Jitsu, biking around the city, and playing board games.

Dimitra has recently joined incident.io as a Product Engineer. Previously, she worked on backend microservices for fraud detection and prevention at Ravelin where she first encountered the seamless incident management system. In her free time, Dimitra enjoys taking photos and playing Tetris.

Luis is a new Senior Content Marketing Manager at incident.io, hailing from New York City. He has previously worked in similar roles at Ramp, WeWork, Audible, and Angi. In his personal life, he enjoys brewing coffee, exploring perfumes, promoting air fryers, shopping for Japanese denim, and listening to true crime podcasts. Luis is also a proud father of a four-year-old daughter named Juno and has four guinea pigs and a kitten at home.

Megan has recently joined incident.io as a Product Manager, bringing her experience from previous roles at GoCardless and Tripadvisor. She is enthusiastic about working with a dedicated team focused on enhancing customer experiences. In her free time, Megan enjoys exploring new cuisines, traveling, reading, and watching television.