May 2022 Summaries

Incident types, conditional fields, and roles have been introduced in incident.io to improve incident response flows across organizations. This feature allows users to configure a set of incident types as templates for different types of incidents, enabling customization of core incident configuration. Custom fields and roles can now be configured by incident type, reducing noise for other incidents. Automation, severities, and privacy settings have also been enhanced with the support of incident types. Insights can now be filtered by incident type to focus on specific teams or groups.

The text discusses how to empower teams to own incident response, especially as organizations grow in size. It highlights the challenges faced when moving from a centralized platform team to an on-call rotation system. The author suggests starting small by identifying teams with clear ownership and gradually increasing responsibilities. Encouraging collaboration, simplifying incident management tools, streamlining alerts, and fostering a supportive culture are key strategies for promoting end-to-end code ownership.

Danny has recently joined incident.io as Head of Growth after working at Prolific, a seed-stage startup focused on online research. He was instrumental in building growth/go-to-market functions and witnessed the company's expansion from 20 to over 60 employees within two years. Before that, Danny held roles in business operations, analytics, and finance at Airbnb and eBay. Excited about joining incident.io, he is impressed by the product and team's quality and acknowledges their rapid growth. In his leisure time, Danny enjoys exercising, traveling, and exploring new cuisines while embracing different cultures and customs.

Pierre has recently joined incident.io's Sales Team as an Enterprise Account Executive after working at Square/Block Inc and GoCardless. He is excited to be part of the quickly growing incident.io team, which provides a product that positively impacts businesses. In his free time, Pierre enjoys outdoor activities such as walking, cycling, and purchasing house plants.