June 2022 Summaries

In a discussion led by Hume AI CEO Dr. Alan Cowen, Cogito CEO Josh Feast and host Matt Forte, the potential for AI tools to enhance empathy in customer service is explored. The conversation revolves around how nonverbal communication impacts trust in customer interactions, with emphasis on pauses, polite tones, and other signals. Both Hume AI and Cogito employ technology that analyzes these nonverbal cues to improve predictions and understanding of customer needs.

In a discussion about the future of technology and its impact on human well-being, Dr. Dacher Keltner from UC Berkeley and Hume AI CEO Dr. Alan Cowen explore how AI can teach itself to improve our well-being. They discuss the effects of new technologies on Gen Z's well-being and how technology companies are considering human well-being in their developments. The conversation also covers the importance of empathic AI for ethical deployment, as well as incorporating self-report and objective indicators of user well-being into AI technologies.