December 2024 Summaries

Frigade is introducing a new tool designed to help customers independently diagnose issues related to Flow visibility, a common concern among users. Previously, the company assisted customers by guiding them through a triage playbook to identify reasons such as a deactivated Flow or users not being included in the Flow's targeting query. The newly launched debugger allows users to visit a specific user's detail page, access the Flows tab, and check the eligibility status of each Flow. If a Flow is marked as ineligible, hovering over the status reveals the reasons for ineligibility, streamlining the troubleshooting process and reducing reliance on direct support.

Frigade is launching a new tool designed to automate the process of identifying why a Flow is not visible to a specific user, allowing customers to self-triage their Flow visibility issues. The tool is accessed via the user detail page, where users can click on the Flows tab to view all possible Flows for a particular user and check their eligibility status. If a user is ineligible for a Flow, hovering over the status will reveal the reasons for ineligibility, thus providing a streamlined and efficient way for customers to troubleshoot and resolve visibility concerns.