May 2025 Summaries

Deepgram and Think41 have partnered to deliver enterprise-ready voice AI solutions for contact centers, combining Deepgram’s low-latency speech recognition and text-to-speech technology with Think41’s expertise in agentic platforms, conversational AI, and enterprise integration. Their Agent Assist system provides real-time transcription, knowledge-base-driven recommendations, post-call summaries, sentiment analysis, and operational insights while integrating with existing CRM systems. Think41 also offers a Voice AI Agent that can autonomously manage customer calls, such as scheduling test drives and capturing intent, while escalating complex cases to human representatives and continuing to support them in co-pilot mode. The collaboration aims to improve agent productivity, customer satisfaction, conversion rates, and the capture of actionable customer insights through scalable, voice-first AI systems.