April 2026 Summaries

Engineering teams often face challenges when building and maintaining webhook infrastructure for SaaS products, leading to significant resource allocation issues over time. Initially perceived as a simple task, creating a reliable webhook system becomes complex as it scales, requiring advanced features such as retries with exponential backoff, dead letter queues, idempotency keys, and security measures like HMAC payload signing. Observability and customer self-service capabilities are also essential, adding layers of complexity and ongoing maintenance costs that can detract from core product development. Convoy offers a solution by providing an open-source and managed webhooks gateway that includes all necessary features, allowing teams to focus on their primary product rather than infrastructure. Moreover, Convoy integrates seamlessly with existing systems and offers security and compliance benefits, making it a more cost-effective and efficient choice for most teams compared to building in-house solutions.