July 2024 Summaries

Checkr has reimagined its reports page to deliver a more seamless and efficient experience for customers, featuring a modern visual style, improved navigation, and enhanced user efficiency. The new design separates candidate and package information from background check results, making it easier for hiring teams to find the information they need quickly. Collapsible panels provide more screen space for users to focus on report details, while an improved navigation menu simplifies accessing older reports for candidates with multiple reports. Checkr encourages customers to share their feedback through a "Provide Feedback" button, allowing the company to make informed improvements and stay committed to customer satisfaction.

Background checks have become more complex in California due to a 2021 court decision that added hurdles to the process by requiring the redaction of date of birth (DOB) and driver's license (DL) numbers from publicly searchable records. Checkr, a background check provider, has been working with policymakers to find solutions to this issue, but Governor Newsom ultimately vetoed legislation aimed at addressing it in September 2022. As a result, some counties have begun redacting DOB and DL information, leading to delays and processing issues. Despite these challenges, Checkr continues to advocate for an equitable future where candidates can begin work quickly and with minimal interruption, regardless of the need for a background check. The company is committed to providing solutions that support customers and candidates, including product modifications and quick turnaround times.