April 2024 Summaries

Checkr celebrates Second Chance Month, also known as Fair Chance Month, by promoting fair hiring practices that give justice-impacted individuals a chance to contribute to society. The non-profit organization Prison Fellowship launched this movement in 2017, and it is now acknowledged by the White House. Checkr's mission is to empower fair, inclusive, and diverse hiring practices through its technology platform, which includes features such as Assess, Candidate Stories, and the Fair Chance Dashboard. These tools help employers promote fair chance hiring and reduce barriers for justice-impacted individuals. The company has also founded a 501(c)(3) Corporate Foundation, Checkr.org, to accelerate the social impact of building a fairer future of work. Through various initiatives, such as the Fair Chance Apprenticeship Program and partnerships with organizations like Breakthrough and The Last Mile, Checkr aims to provide opportunities for justice-impacted individuals to find employment and contribute to their communities.

The Fair Credit Reporting Act (FCRA) requires consumer reporting agencies like Checkr to collect certifications from customers before conducting background checks, ensuring compliance with federal law and state regulations. These certifications ensure the customer is ordering background checks for a permissible purpose, not using them in violation of equal opportunity laws, providing required disclosures and authorizations, and following procedures for adverse action notices in an employment context. By making these certifications, customers can mitigate legal risks, protect candidates' rights, and partner with Checkr to maintain a fair and transparent screening process.

HR professionals play a crucial role in driving diversity, equity, and inclusion initiatives in the workplace. Traditional hiring practices often rely on rigid requirements, which can limit talent pools. Organizations can unlock untapped potential by shifting to skills-based evaluations that consider candidates' skills, experiences, and references. Fair chance hiring practices address bias associated with individuals with arrest or conviction records, allowing companies to tap into a larger talent pool. Creating an inclusive culture from day one is also crucial, with the onboarding process serving as a key opportunity to establish an environment where employees feel a sense of belonging. Implementing strategies like skills-based assessments, fair chance hiring, and creating a culture of belonging through inclusive onboarding can drive meaningful change and create a more diverse and innovative workforce.

Checkr's Net Promoter Score (NPS) is above the industry average, with a score of 55, indicating high customer satisfaction. This is attributed to various factors such as efficient turnaround times, ease of use, quality customer service, seamless integrations with existing systems, detailed and accurate reports, and affordable pricing. The company uses NPS data to guide product development and customer support investments, resulting in updates that enhance the candidate experience, reduce manual reviews, and improve overall satisfaction. Checkr's commitment to delivering an outstanding customer and candidate experience is reflected in its high NPS score, with customers praising the platform for its speed, accuracy, and ease of use.