May 2017 Summaries

The Box Admin Console is a comprehensive tool designed to help businesses securely manage their content and monitor user activities within Box, and it recently introduced new features such as an enhanced Groups experience with customizable permissions and self-serve SSO to simplify user and group provisioning. The IT Operations team at Box, which also functions as Box Admins, highlighted some of their favorite features, noting the console's ability to help troubleshoot API integration issues early on through the User and Groups tab. This feature allows admins to swiftly validate account statuses, group memberships, and user access to content, and even log in as a user to check specific settings, thereby enhancing the efficiency and security of content collaboration as Box continues to grow.

"Bring Your _______ Self to Work" is a central theme at Box, reflecting the company's diverse culture where employees bring unique backgrounds and values to their roles. This ethos is exemplified by Ashley Bingham, Team Lead of the Premium User Services Customer Success Team in Austin, TX, who has been pivotal in ensuring her team delivers exceptional support and adapts to customer needs. Under her leadership, the team embodies the value of individuality while maintaining a strong work ethic. One significant achievement was handling customer communication during a major internet outage, showcasing the team's commitment and proactive approach. Despite challenges in maintaining connections with remote offices, Ashley emphasizes the importance of continuous learning and positive outlooks in career development. Looking ahead, she aims to innovate Customer Success strategies to keep pace with growth and evolving customer demands, ensuring the team's skills and methods remain cutting-edge.

The Box Customer Training team enhances cloud content management by operating remotely across four cities and two countries, collaborating on tasks such as building training curriculums, developing storyboards, editing videos, and delivering courses. To demonstrate their efficient collaboration methods, they are hosting a live webinar showcasing Box's key team collaboration features. The session will cover how to invite colleagues to shared workspaces, hold document-related conversations, assign tasks, and securely share files and folders, even with external parties. Participants will also learn about maintaining version control while editing and updating files, either individually or as a team. The webinar encourages attendees to ask questions and offers a registration link for those interested in experiencing Box's everyday use.

Virgin Trains, a UK train operating company known for connecting major cities like London and Glasgow, has implemented Box to enhance its digital infrastructure and improve workforce efficiency. By deploying Box to over 1,500 employees, Virgin Trains aims to bolster internal and external collaboration, provide mobile access to content, and ensure document security. The cloud-based platform facilitates secure and encrypted communication, supports the new Virgin Trains Onboard Entertainment System, and ensures compliance with EU regulations through Box Zones. This initiative allows employees to access information from any device, promoting flexibility and efficiency, which aligns with the company's commitment to delivering world-class technology and customer-focused services. According to Virgin Trains' CIO, John Sullivan, the integration of Box not only centralizes content but also transforms internal operations, enabling staff to perform optimally even while traveling at high speeds.

Box's Data Privacy Radar series discusses the evolving landscape of compliance and information governance, with a focus on U.S. federal government standards, which are notably complex and frequently updated. The Privacy Act of 1974 marked the government's initial effort to regulate how federal agencies handle personally identifiable information (PII), and subsequent legislation like the E-Government Act of 2002 has further shaped how privacy is managed in electronic systems. Box supports federal customers with tools like the Privacy Impact Assessment template to align with these regulations, ensuring PII is properly managed within their platform. The company prioritizes achieving high-level certifications such as FedRAMP High to enhance trust, not only for government clients but all organizations using their services. Additionally, Box provides solutions like Box Governance and Box KeySafe to address security and compliance needs, ultimately easing the burden of compliance for their customers so they can concentrate on their core missions.

Box Technology Partners are united by their commitment to enhancing collaboration, security, and management of crucial information through innovative solutions. The Box Technology Partner Program recently expanded, welcoming 20 new partners, increasing its network to nearly 200. Notable additions include Workplace by Facebook, which facilitates team collaboration on content, Fieldwire, providing real-time access to construction plans, and Hootsuite, streamlining social content management. Tervela's Cloud FastPath aids in data migration and backup, while Acclaro offers translation services integrated into Box. Other partners like Docparser and Ephesoft enhance document workflows with metadata and intelligent routing, respectively. Additionally, Built.io Flow and LiveTiles support seamless integration with other applications and enhance digital experiences through automated workflows and digital workplace creation.

"Bring Your _______ Self to Work" is a central aspect of Box's culture, reflecting the diverse backgrounds and values of its employees, as highlighted in an interview with Alivia Cannistra, an Inside Sales Representative based in San Francisco. Alivia, who began her Box career in Austin, emphasizes the importance of team collaboration and maintaining a positive attitude as key to her contributions to Box's success. She is actively involved in various company initiatives, such as the SF Box Women's Network and the AIDS/LifeCycle ride. Alivia appreciates Box for its simplicity in making work easier, with a personal affinity for Box Notes, and values the mentorship and growth opportunities she experiences within the team-selling dynamic. A memorable moment with company leader Aaron involved a humorous interaction during a Jenga game, underscoring the supportive and engaging work environment at Box.

Box Zones has expanded its global network by launching in the UK, with London as the primary storage location and Frankfurt as a backup, in partnership with IBM Cloud. This expansion aims to provide organizations with more options for data privacy and residency as they transition to the cloud, allowing them to choose between infrastructure partners like Amazon Web Services and IBM Cloud for storing content globally. Box Zones' new European presence exemplifies Box's commitment to helping organizations navigate the complex global data privacy landscape, including compliance with regulations such as GDPR. To support this, Box offers products like Box KeySafe, for managing encryption keys, and Box Governance, for applying document retention schedules and legal holds, enhancing cloud adoption ease. Additionally, a webinar featuring Crispen Maung from Box and Mandy Chessell from IBM provides insights into global data protection obligations.

Medidata Solutions, in collaboration with Box, has announced the release of its Regulated Content Management (RCM) Platform for the life sciences industry, designed to streamline the management of regulated and non-regulated content within a single system. This platform, which includes applications for SOP Management and eTMF Archive, enables life sciences companies to efficiently manage, collaborate, and search across content while ensuring compliance with regulations like 21CFR, Part11. Built on the Box Cloud Content Management platform, the RCM suite eliminates the need for multiple content management systems and costly integrations, providing a user-friendly interface for study sponsors, site operators, and CROs. It supports activities such as review, approval, and eSignature on mobile devices while maintaining inspection readiness and compliance standards. This partnership signifies Box's growing investment in the life sciences sector, aiming to expand use cases in regulated content management while continuing to support major industry players like GSK and Boston Scientific.

In response to concerns over potential loss of access to free birth control, Box.org, alongside partners such as Planned Parenthood and Glamour Magazine, launched Innovators for Women's Health to raise awareness and support women's healthcare through technology and advocacy. The initiative, which included a panel and day of action during SXSW, aimed to inform the tech community about healthcare challenges, connect tech and healthcare sectors, and drive action through programs that blend advocacy, funding, and technology projects. Key figures like Cecile Richards from Planned Parenthood and Jess Ladd from Project Callisto emphasized the crucial role of technology in advancing women's healthcare and rights, highlighting developments such as mobile appointment systems and platforms for reporting sexual assaults on college campuses. The event demonstrated the potential of cross-sector collaboration to enhance the well-being of women, with plans to broaden efforts beyond healthcare to address overall well-being throughout various stages of life.

Digital transformation is a multifaceted process that varies widely among organizations, but typically involves enhancing digital capabilities through key strategies such as information management, infrastructure modernization, process automation, adoption of social and cloud technologies, and robust information governance. According to an AIIM report surveying over 650 organizations, digital transformation often starts with making content accessible in the cloud but requires a comprehensive approach to effectively manage information from creation to disposition, overcome legacy IT infrastructure limitations, and automate business processes for operational efficiency. Despite the challenges, adopting cloud and mobile technologies can mitigate security risks associated with shadow IT, while strategic information governance ensures compliance with regulations. The journey towards digital transformation is unique for each organization, with common objectives being the creation of a unified collaboration environment, enabling flexible and scalable IT platforms, and leveraging new technologies to enhance user experience and expand organizational reach.