October 2021 Summaries

Bandwidth has introduced a new 10% time program called Hacker Hours, designed to provide flexibility and freedom for employees to learn, experiment, and innovate. Unlike the previous Sabbatical program, which required two weeks of focused work on an idea, Hacker Hours allows Bandmates to use their allocated hours in more flexible ways, such as four hours a week or a week every other month. The voluntary nature of the program encourages participation without feeling obligatory, and it aims to remove barriers by providing brainstorming workshops, an internal innovation hub for idea sharing, and no requirement for presentations upon completion of projects. Since its launch in March, Hacker Hours has seen positive outcomes, including a variety of innovative ideas focused on improving team development and delivery of core products.

On September 28th, Bandwidth experienced a DDoS attack aimed at the VoIP industry. Despite some intermittent disruptions, mitigation efforts have been successful and network stability has been restored since September 29th. The company is grateful for the support received from customers during this challenging time. Bandwidth will continue to defend against attacks, maintain transparency with customers, and collaborate with partners to strengthen the VoIP ecosystem.

The healthcare industry is increasingly utilizing text messaging for communication with patients, improving patient experience and care. SMS can be used to send appointment reminders, update team schedules, provide medication reminders, promote lifestyle interventions, and grant access to patient portals. By partnering with experts like Bandwidth, healthcare providers can navigate changing rules and regulations while focusing on enhancing the overall quality of care for patients.