March 2021 Summaries

When selecting a cloud communications provider, it is crucial to ask the right questions to ensure you are partnering with the best option available. Key factors to consider include the range of services offered, regulatory compliance policies, reliability and quality assurance, as well as support capabilities. It's also important to evaluate each provider's experience and infrastructure in place for global service delivery. A good cloud communications partner should be able to provide a clear understanding of how they will help your clients by creating an ideal offering based on your business needs.

Toll-free numbers allow consumers to call a business anywhere in the country without having to pay long distance rates, with businesses absorbing the cost. These numbers can be used for voice calls and text messages, and are often personalized as vanity numbers for branding purposes. The history of toll-free numbers dates back to 1967 when AT&T launched the system to enable consumers to call a business with multiple locations using a single phone number. Somos, Inc., under FCC guidelines, is responsible for assigning and managing these numbers through accredited RespOrgs. Businesses can obtain toll-free numbers from providers like Bandwidth by ordering new ones or porting existing ones.