June 2020 Summaries

In light of the recent surge in cloud communications providers due to remote work, there is a possibility that this growth may plateau or reverse as businesses return to the office or reconsider their long-term options. One effective strategy for continued growth is global expansion, which can support existing customers and bring in new opportunities. By simplifying SIP services, integrating with cloud providers, and adopting an agency model with BYOC (Bring Your Own Carrier), service providers can rapidly scale their presence while maintaining focus on platform development.

Missed appointments can lead to significant financial losses for businesses across various industries. A survey revealed that 28% of customers admitted forgetting about missed home appointments, while the healthcare industry loses around $150 billion annually due to no-shows. Emails are often overlooked or ignored in comparison to text messages, which have a higher open rate and faster response time. Businesses can improve their customer engagement by incorporating text reminders for appointments. However, ensuring message deliverability is crucial for realizing ROI on texting campaigns. Companies should partner with trusted service providers like Bandwidth that offer message deliverability insights and network ownership benefits to enhance user experience at a lower cost.

The Cybersecurity and Infrastructure Security Agency (CISA) recommends using Multi-Factor Authentication (MFA) over just passwords to secure online presence. This article discusses how the author implemented 2FA into an everyday action - locking and unlocking their door. They used a Raspberry Pi, a servo-motor, and 3D printed housing for this project. The system includes a number pad switch, Node.js for controlling servos, and Bandwidth's 2FA service for added security. The author also shares the source code and design files for those interested in building their own smart lock.

Microsoft Teams Direct Routing and E911 services are outlined, emphasizing the differences and advantages over Microsoft Calling Plans for organizations seeking more control and scalability. Direct Routing allows integration with a carrier of choice for PSTN access, requiring a Microsoft Teams License with Phone System, a certified Session Border Controller (SBC), a SIP Provider, and an E911 Provider. Bandwidth offers a comprehensive SIP and Dynamic E911 solution, facilitating call routing and emergency services by accurately providing caller location information. Dynamic E911 supports fluid location updates, crucial for mobile users or those working remotely, by using network and WiFi information to ensure accurate emergency response. The Bandwidth solution includes flexible billing, a holistic approach to Direct Routing and E911, and migration support, with best practices recommended for a smooth transition, including infrastructure assessment and user training. The document also covers the importance of provisioning accurate emergency addresses within Teams and how Bandwidth's services can enhance call quality and cost management, while offering ongoing support to ensure successful implementation.

Retailers are encouraged to implement local or curbside pickup systems to adapt to the ongoing health concerns posed by COVID-19, preserving the safety of both consumers and employees. The integration of SMS into ecommerce or POS systems is highlighted as a key method for creating an efficient, contactless curbside pickup process, as it allows for quick and reliable communication between customers and store staff. SMS is favored over other communication methods like phone calls, emails, or mobile apps due to its high open and response rates, ensuring a seamless and safe shopping experience. This approach not only reduces exposure risk but also demonstrates a commitment to customer safety, potentially fostering customer loyalty and long-term business benefits. The use of SMS in curbside pickup is positioned as a strategic advantage, with companies like Bandwidth offering SMS API solutions to support this transition.