August 2019 Summaries

Many enterprises are embracing cloud communications due to its benefits and capabilities, but one major concern remains - compliance. While cloud communications providers offer technical and financial advantages, they often lack the necessary legal frameworks and relationships with regulators and carriers for global scale compliance. This can lead to service disconnections, lost phone numbers, and negative impacts on customer experience and brand advocacy. Companies like Bandwidth focus on building compliant communications infrastructure and services in multiple markets, offering a compliance-as-a-service model that enables enterprises to run compliant telecoms out of the box.

Cloud computing continues to grow as businesses increasingly adopt software and services on the cloud rather than physical copies. Companies are transitioning from traditional, on-premise infrastructure to cloud-based solutions due to their cost efficiency, ease of upgrades, and scalability. The pay-per-use model of cloud-based solutions eliminates massive upfront costs for hardware and software, as well as the need for dedicated IT teams to maintain data centers full of hardware and software. Additionally, cloud-based systems can be easily updated and adapted to future technological advancements. Companies like Bright Pattern and Bandwidth are partnering to help businesses modernize their customer communications by moving to the cloud.

Managing toll-free voice can be time-consuming and distract from core business activities. Bandwidth offers a solution by acting as your RespOrg, handling telecom tasks such as managing routes and carrier relations. This allows businesses to focus on their primary operations while benefiting from Bandwidth's industry experience, relationships with Tier 1 carriers, lower overhead costs, and easy number management through its dashboard. By partnering with Bandwidth, businesses can ensure a cohesive customer experience by uniting their communications platform.

Text message deliverability issues can occur due to various reasons such as using incorrect phone numbers, flagging as spam by carriers, recipients opting out of messages, including links in the text, sending too many messages, and more. Understanding these reasons is crucial for businesses that rely on SMS and MMS communication with their customers. Ensuring compliance with carrier guidelines and best practices can help improve message deliverability rates.

Text messages may not be delivered due to various reasons such as using the wrong type of phone number, being flagged as SPAM by the carrier, recipients opting out of messages, containing a link or risky shortened URL, sending too many messages, targeting unavailable numbers, network problems, illicit content, complaints from recipients, roaming issues, billing issues on the recipient's side, incorrect number input, and time-outs. Businesses should ensure they follow industry best practices to avoid blocks and improve message deliverability.