May 2015 Summaries

The text discusses the frustrating experience of calling a toll-free number for customer service, where an automated voice response system (IVR) often leads to confusion and dissatisfaction. It introduces Bandwidth's new SMS-enabled toll-free phone numbers as a solution that provides instant, convenient, and personalized customer service through texting. This method allows customers to receive answers quickly on their mobile devices, saving time and money for both parties involved.