May 2023 Summaries

Axiom, previously using Slack for community engagement, transitioned to Discord earlier this year, finding the platform more suitable for their needs. The decision to switch was prompted by the company's leadership due to Slack's limitations in search functionality, community building, and ease of access, which led to user frustration and disengagement. Discord, with its user-friendly interface and comprehensive community management tools, facilitated a smoother onboarding process and better support for both internal and external users. The successful migration, which took place in February, resulted in an increase in community members and enhanced interaction, with the use of moderation bots and forum-style discussions contributing to a more dynamic and responsive environment. The move was well-received, with both staff and community members adapting quickly, and the transition highlighted Discord's advantages in fostering a collaborative and open community atmosphere.