January 2018 Summaries

APIMatic is introducing API portals that are automatically generated using an API description, providing developers with a comprehensive and customizable solution to enhance their developer experience. The portals offer features-packed SDKs, language-specific docs & tutorials, reactive code snippets, test cases, and API transformations, which can become a dev's best friend by taking care of repetitive problems. APIMatic's mission is to use automation to delegate the redundant work to machines, allowing developers to focus on what's unique and creative. The solution addresses the limitations of existing portal solutions, providing a distinct and customizable approach that covers both generic and developer-specific content.

Proactive customer support can greatly enhance the user experience and increase customer satisfaction by offering help before it's needed, saving time and effort. Excellent customer support is crucial for building trust and increasing sales, as it provides valuable feedback on product issues and features, allowing for improvement and loyalty. Companies like APIMatic prioritize proactive support through regular checks on customers' issues, transparent communication, and prompt resolution of problems, leading to increased trust and delight among customers.

Telstra, Australia's leading telecommunications company, has launched a developer portal with SDKs powered by APIMatic, aiming to provide better connectivity in the digital world. With APIMatic, Telstra can now version their OpenAPI specs without worrying about code generation, reducing manual development time from 6-8 months to near zero. The tool provides automatic SDK regeneration and publication on GitHub repositories, enabling backward compatibility and streamlining API management. The team appreciates the real-time support and responsiveness of APIMatic's developers, which has been instrumental in resolving issues quickly. For Telstra, APIMatic is a core service for future plans, integrating with their CI/CD process to generate SDKs automatically. By leveraging APIMatic, Telstra can focus on its core competency while providing better connectivity and API management services to customers.