January 2024 Summaries

South Korean startup Coxwave has raised $3.5 million in seed funding from KB Investment, Seoul Techno Holdings, and Danal for its analytics solution for large language model (LLM)-powered conversational products called Align AI. Founded in 2021, Coxwave previously launched Hama, a Generative-AI powered image editing service, and Enterpix, an AI-generated image search engine. Both were acquired by Sandoll Group. Align AI aims to help businesses understand how users interact with their LLM-powered products and identify areas for improvement. The company is committed to maintaining high standards of data privacy and security, including SOC 2 Compliance and GDPR-readiness. Coxwave plans to expand its global presence with offices in Korea, the US, and India.

The text discusses security vulnerabilities in conversational AI, particularly prompt attacks where users manipulate inputs to make chatbots perform undesired actions or reveal sensitive information. Examples of such vulnerabilities include prompt leaking, prompt injection, and jail breaking. Align AI helps identify these issues for its customers and continues to evolve its methods as new types of prompt attacks emerge.

The Align AI Dashboard is a sentiment analysis tool designed to provide insights into user satisfaction with products or services. It features four key metrics: conversations overview, sentiment graph, user experience breakdown, and sessions worth noting. These features help answer important questions about user satisfaction and dissatisfaction, enabling businesses to identify areas for improvement and take action in real-time. The dashboard serves as a starting point for conversational analysis and can be further explored using Align AI's natural language universal search.