May 2019 Summaries

The Aerospike Summit showcased companies at the forefront of digital innovation, using bold strategies to build systems and applications that were not possible just two years ago. These innovators are building a future of hyperscale AI, rearchitecting data storage, preventing online fraud in real-time, and completely reinventing the customer experience. Aerospike's hyperscale database is helping companies scale their data-intensive applications globally, aiming to remove cost, performance, and scale friction for its customers as eight billion people interact with 50 billion online devices by 2025. The company's commitment to customer service was also praised during the event.

We're witnessing the emergence of "bold" strategies in the digital frontier, with companies adopting innovative approaches to build systems and applications that were previously impossible. These companies are leveraging customer vision, new innovations in microservices, multi-cloud, and hardware, and Aerospike's hyperscale database to deliver personalized experiences, solve massive data challenges, and prevent online fraud. The demand for real-time enterprise applications is on the rise, with eight billion people interacting with 50 billion online devices by 2025, and we're proud to be part of a community that's openly sharing their challenges and solutions. Our customer service commitment and delivery have been praised by our customers, who appreciate rapid response, personalized help, and a clear understanding of the critical role of their Aerospike applications. We're grateful for our customers' success and look forward to continuing to support them as the real-time enterprise goes mainstream.

The text discusses the importance of establishing trust in customer relationships and how it can lead to authentic interactions and effective communication. It highlights two key inspirations - the Agile Manifesto's emphasis on individuals and interactions over processes and tools, and Geoffrey Moore's concept of defining a whole product for market success. The author then shares their experience launching a people-first Customer Journey at Aerospike, which includes Onboarding, Adoption, and Growth phases designed to foster trust and collaboration between customers and the company's teams. By focusing on people first, the approach has led to more meaningful interactions and eliminated requests for honest conversations.