January 2023 Summaries

Video conferencing has become an essential part of daily life due to the Covid-19 pandemic, with businesses and individuals using it for various purposes such as telehealth, test prep, dating, shopping, and more. Building a scalable video infrastructure from scratch can be time and resource-intensive, so many organizations opt for Video call APIs providers that offer best-in-class video infrastructure. This article provides a comprehensive buying guide to help businesses choose the right video API by comparing vendors across four parameters: functionality & features, compliance & security, support, and pricing. The detailed comparison includes information on each vendor's product capabilities, security certifications, support plans, and pricing models. The key points covered in this article are: 1. Video conferencing has become a necessity due to the pandemic. 2. Building video infrastructure from scratch can be challenging. 3. Video call APIs providers offer best-in-class video infrastructure. 4. A buying guide helps businesses choose the right video API by comparing vendors across four parameters.

The company 100ms uses Slack and Discord to connect with their customers but faced challenges as the number of support queries increased. To address this, they created a list of all customer questions along with responses using ChatGPT. They first extracted conversations from Slack channels using a custom command in their existing bot. Then, they fed these conversations into ChatGPT to generate a comprehensive list of questions and answers. The final refinement was done by the Customer Success and Product team who reviewed and categorized the questions. This process resulted in a knowledge base of around 250 questions and answers which were then used to create an FAQ section for their external docs, allowing customers to quickly find answers without needing to reach out to support.