Comparing Call Quality: 100ms vs. Twilio in 1:1 Web Calls

This article delves into a comparative analysis of the call quality offered by two platforms - Twilio and 100ms. The study is particularly relevant in light of Twilio's announcement to end support for their Programmable Video product, compelling companies to seek alternative solutions. The authors conducted a benchmarking exercise comparing the performance of both platforms under simple constraints. They created SFU-based rooms with Simulcast enabled on both Twilio and 100ms platforms, ensuring uniformity in simulcast layer settings including resolution, frame rate, and bitrate. The test results indicated that 100ms exhibited a clear advantage over Twilio, particularly in very bad network conditions. It offered fewer freezes and shorter freeze times, keeping video more stable and smooth. Additionally, the audio quality was noticeably better with 100ms, with lesser packet losses and concealments required. Overall, 100ms performed better than Twilio in very bad network conditions and was comparable when network conditions were stable.