2020 in review: Customers who inspired us, plus top stories

The Zapier blog team reflects on their accomplishments and expresses gratitude to customers who have been a part of their journey. Automation played a significant role in helping businesses adapt to the challenges posed by the COVID-19 pandemic, including pivoting to online sales, managing remote work, and giving back to communities through volunteer efforts. The blog highlighted various articles that were popular among readers, covering topics such as URL shorteners, Zoom tips, webhooks, password managers, automation best practices, email etiquette, YouTube content creation, and the story of how a Neopets enthusiast turned her passion into a career in tech.