Alan Liu, CEO of Health Harbor, shares his personal journey from robotics enthusiast to software engineer, emphasizing hard work and perseverance in shaping his career. He founded Health Harbor to address pricing transparency issues in healthcare by leveraging generative AI to streamline insurance-related calls, allowing clinicians to focus on patient care. The company overcomes industry challenges by simplifying communication and minimizing delays, while innovatively addressing latency through its tech stack and human cooperativeness. Liu also highlights the importance of continuously iterating on imperfect products and empowering employees to contribute proactively, fostering a culture of idea challenge and improvement.