Net promoter score at Tyk

Tyk has achieved a Net Promoter Score (NPS) of 54, a significant improvement from its initial score of 26 in March 2020, reflecting the company's successful efforts in enhancing customer satisfaction and experience. This achievement follows the expansion of Tyk's Customer Operations team, which has grown from four members to over twenty, incorporating Customer Success and Education teams. Tyk emphasizes a proactive, developer-driven approach by employing engineers rather than traditional customer support agents to ensure clients interact with knowledgeable personnel. The high NPS score indicates that the majority of Tyk's clients rate their experience highly, acknowledging the company's commitment to quality service and technical support, and the results are seen as validation of their efforts to become indispensable partners to their clients. Despite this success, Tyk remains committed to further improving its customer experience initiatives.