Michael Carpenter is a PM at Twilio who works on Voice Insights, a big data platform that gathers 500 parameters for every single call on the Twilio platform. He sat down with Corey Weathers, a Developer Evangelist at Twilio, to talk about Voice Insights and its features. The conversation covers topics such as the importance of metadata in understanding phone calls, how Voice Insights can help developers identify issues with their code or infrastructure, and the availability of the API for further exploration. Michael shares his experience working on Voice Insights, including the challenges of aggregating data from different sources and the benefits of having a platform that provides insights into call quality and performance. The conversation is informative, engaging, and showcases Twilio's commitment to providing tools and resources for developers to improve their communication experiences.