The Central Library Consortium, a group of Ohio libraries, used an outdated on-premises voice broadcasting system that was unreliable and required costly upgrades. They replaced it with a Twilio-powered solution that is more flexible, easily customizable, and scalable. The new system has reduced their monthly telephony costs by 40% and allows them to automate tasks such as sending overdue notices, which were previously done manually. The system uses Twilio's text-to-speech engine and can deliver voice messages quickly and efficiently, with a significant reduction in time compared to the old system.