Twilio's Flex is a programmable contact center platform that allows developers to build custom applications for customer engagement, with features such as omnichannel support, artificial intelligence, and self-service flows. The company recently hosted a hackathon where 25 developers from around the world built demos of what they could do with Flex, providing valuable feedback on the product's console provisioning experience and documentation. A consulting firm like Perficient has already started working with Flex, finding it to be an exciting platform for building customer-driven sales and service solutions. The company envisions using Flex for future projects such as assessment and pilot projects, custom integrations, and self-service or bot interactions in the customer care process.