Tony Lama is a seasoned contact center technology veteran with over 22 years of experience, having worked for companies such as Aspect and Amazon Web Services prior to joining Twilio in 2019. He brings a unique set of skills and experiences, including training, testing, deploying, supporting, architecting, evangelizing, and selling contact center technology. Lama is the leader of Twilio's Contact Center Sales and GTM, with a focus on disrupting the traditional contact center space by making it easy for customers to build and modernize their contact centers using Twilio Flex. He emphasizes the importance of trust, building relationships, and establishing high standards in his team and with customers. Through his experiences, Lama has witnessed firsthand how companies can benefit from adopting a builder mindset and leveraging cloud-based solutions like Twilio Flex to stay ahead of the curve in customer care.