Integrate Discord and Sentiment Analysis with Twilio Flex

In this tutorial, you will learn how to set up a Discord bot connected to Twilio Flex so agents can chat directly with customers on that platform while pulling in sentiment analysis of previous messages. The project uses IBM's Tone Analyzer API and Segment to calculate a user's sentiment from their texts in a Discord channel. This integration allows contact center teams to interact with customers directly in Discord, improving customer engagement and satisfaction.