VoIP Drupal is an open source communications toolkit that combines the power of Twilio with Drupal web sites, allowing users to create hybrid applications that connect regular touch tone phones, the Web, SMS, and other channels in various ways. It provides a versatile platform for community outreach and online presence, even for those with limited technical expertise or internet access. The tool enables features such as phone extensions, click-to-call, voicemail, audio blogging, and powerful dialplan scripts for inbound calls, facilitating interactive phone conversations and SMS surveys. VoIP Drupal has been used to develop various applications, including My Dot Tour, a participatory neighborhood tour system, and What's Up, a local information system in Wisconsin. The platform is flexible and suitable for creating "voice and sms apps" across different domains, such as electoral campaigns, community alert systems, and e-commerce sites.