Twilio enabled AutoClaims Direct to create a virtual phone system that could handle employees located across the country, providing reliable, customizable, and seamless integration with their software. The company utilized Twilio's capabilities to build a call center, route voicemails, place calls on hold, confer, or transfer them, and provide real-time visibility into who was currently on the phone. This implementation has allowed AutoClaims Direct to improve client service, streamline operations, and achieve recognition as one of the fastest-growing companies in America. With Twilio's support, the company has been able to expand its virtual office capabilities and enhance its overall customer experience.