SpareFoot, a company that provides storage facilities online and offline, was looking for a call center solution that could expand with their business. They were dissatisfied with their previous vendor's inflexibility and lack of integration capabilities. After evaluating options, they chose NewVoiceMedia as their new contact center provider. With the help of Twilio, SpareFoot designed, prototyped, and shipped a new call center that can handle high per-second call volume and easily adapt to changing agent call flows. The new solution was built with flexibility in mind, mirroring SpareFoot's elastic business model. NewVoiceMedia provided the necessary developer hours savings by replicating call flows, building call logic, and integrating Salesforce information quickly, allowing SpareFoot to focus on their growth strategy.