Teaching Twilio: Introducing an API for Providing Twilio Feedback on Call Quality

Today Twilio is launching a Feedback API that allows users to provide feedback on call quality, which will help improve consistency and reliability across all calls globally. The API also enables support teams to answer questions faster and dive deeper into problematic calls using the data from the Feedback API. Users can submit feedback through their app or directly from the call logs within the account portal, providing a high-level overview of the feedback that has been reported. This new feature is designed to crowd-source feedback and get a better picture of what scenarios need further attention, with a summary endpoint available to retrieve this information.

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