Introducing cases in Tines

Many SOAR solutions emphasize case management, an essential feature for analysts overwhelmed by high alert volumes and ticket backlogs. Security teams often face a dilemma between choosing effective automation or effective case management. To address this, a new feature called "cases" has been introduced, offering a collaborative space for managing workflows and incidents based on data from various stories. This feature facilitates incident response, captures and stores actions, analyzes trends, and identifies automation opportunities. Cases provide a collaborative workspace with records of event data, timelines of events, and various formatting options to enhance communication and organization. Tines, a platform already known for reducing ticket backlogs through automation, now enables users to create records of automated responses, identify gaps, and collaborate effectively, aiming to transform incident response and beyond.

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