Sysdig Customer Care Chronicles – Security Is A Team Sport

Sysdig's Customer Success team played a pivotal role in re-establishing a partnership with a financial industry client facing internal changes and declining usage of Sysdig's products. The client, dealing with staffing transitions and project misalignment, required Sysdig to adapt their offerings, specifically in Posture Management, Vulnerability Management, and Threat Detection, to meet new workflow and security needs. Through collaborative efforts, including customizing product features and providing live demos, Sysdig addressed the client's requirements, such as enabling the separation of OS and application packages and supporting new EKS version posture requirements. This partnership approach not only delivered the necessary feature enhancements but also helped cultivate a new champion within the client's organization, the director of cloud security architecture, thereby reinforcing trust and aligning security solutions with broader business goals. The story emphasizes the importance of transforming vendor-client relationships into true business partnerships, highlighting the collective effort needed to ensure security without hindering innovation.