Why Hio Switched From Sendbird to Stream Chat to Build Engaged Communities
Blog post from Stream
Hio's Hovr platform initially integrated Sendbird Chat to enhance real-time community engagement on websites, but soon realized the need for a more robust solution that could scale and offer features like threads, channels, and AI moderation. As a result, Hovr transitioned to Stream Chat, which provided these capabilities out of the box, enabling seamless and quick integration through the React Native Chat SDK. This switch allowed Hovr to build a professional-grade chat system capable of supporting tens of millions of users, fostering vibrant community interactions directly on brand websites rather than external platforms like Facebook. Hovr's integration with Stream Chat also included pairing with Algolia for enhanced search functionality, allowing users to filter conversations by various criteria. This real-time communication capability is instrumental in driving customer engagement, conversions, and sales by providing instant answers and personalized support, as exemplified by potential applications in industries such as medical devices.