Quill Shutting Down: 4 Ways to Choose a Tech Vendor For Longterm Growth

Quill, a software company designed to enhance productivity beyond Slack's capabilities, was acquired by Twitter to improve its direct messaging features just ten months after its launch, prompting users to export their chat data before its closure. This situation highlights the necessity of selecting a tech vendor that can ensure long-term partnership and reliability, especially for critical business functions like chat. When choosing a tech provider, businesses should consider factors such as continuous product updates, notable customer endorsements, substantial funding, and data security measures. Assessing a provider's commitment through their product roadmap, customer case studies, and investment resources can help businesses select vendors capable of supporting sustained growth. The abrupt shutdown of Quill serves as a reminder of the importance of due diligence in evaluating potential tech partners to avoid disruptions in service.