How HotelBuddy Powers a Contactless Guest Experience
Blog post from Stream
Mobile technology has revolutionized nearly every aspect of the travel industry, yet hotels have been slow to adopt such advancements, maintaining traditional processes for guest interactions. HotelBuddy, an Estonian-based innovation led by seasoned hoteliers Hannes Mulla and Kadi Saadlo, aims to transform the hotel industry through a contactless experience utilizing an intuitive app. Unlike conventional property management software, HotelBuddy offers guests seamless interactions with hotel services via their cell phones, using the integrated Stream Chat API for efficient communication. This solution is currently being tested in mid-sized hotels in Estonia and is expected to expand to larger chains and other regions, heralding a shift toward digitalization in hospitality. The integration of in-app chat not only streamlines services like room service orders but also aligns with modern travelers' preferences for text-based communication, ultimately enhancing customer service and pushing the hotel industry toward a contactless future.