How Healthy Is The Tech Industry? An Interview With Nora Jones – Founder and CEO of Jeli.io

October is Mental Health Awareness Month, providing an opportunity to discuss the intersection of mental health and the tech industry, particularly within the context of Chaos Engineering. The conversation highlights the need for resilience engineering at a human level, emphasizing psychological safety, cognitive interviewing, and the challenges of cultural change when introducing new tools. The tech industry often struggles with hero worship and knowledge silos, leading to burnout and unhealthy work environments. Nora, founder of Jeli.io, stresses the importance of understanding the human factor in incident management and resilience, drawing on her experiences at companies like Netflix and Slack. She advocates for fostering a culture where mistakes are part of learning and emphasizes the role of incident reviews in improving organizational health. The discussion underscores the pressure faced by SREs and the need for inclusive reflection involving all organizational levels to address systemic issues.