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Here at RevenueCat, Employees are Customers Too

Blog post from RevenueCat

Post Details
Company
Date Published
Author
Will Taylor
Word Count
1,030
Language
English
Hacker News Points
-
Summary

RevenueCat fosters a customer-centric culture by encouraging employees, many of whom are also customers, to develop and share their own app-building experiences. This initiative is formalized through the Employee App Club, which meets bi-monthly on Zoom and facilitates a dedicated Slack channel for exchanging ideas, providing feedback, and solving problems related to app development. The club is inclusive, welcoming members from various departments regardless of their technical background, and serves as a valuable resource for tackling challenges such as compliance issues and project setup difficulties. By cultivating this internal community, RevenueCat not only enhances individual learning and skill development but also improves customer support by better understanding and addressing the challenges faced by app developers. Members have created a diverse range of apps, showcasing their skills and contributing to a deeper comprehension of app-related processes, ultimately benefiting the broader company and its customers.