How Brex used Retool to scale 10x in three years

Brex, a financial technology company, has effectively utilized Retool to streamline and enhance its internal tool development, which has been integral to its rapid growth and operational efficiency. By adopting a strategy of integrating internal tools from the product's inception, Brex has empowered its employees to make informed decisions and execute actions efficiently, thereby reducing reliance on engineering for non-technical changes. This approach has allowed the company to maintain a suite of user-friendly and well-maintained internal tools, which are used across various departments including operations, customer support, and sales. Derek Stavis, an engineering manager at Brex, highlights how Retool has provided a durable solution for managing the scope of internal tools by enabling rapid development with minimal coding, significantly increasing engineering velocity and allowing teams to focus more on customer-facing products. The implementation of tools like the Template Manager has democratized the process of managing notifications, allowing non-technical staff to make necessary changes swiftly, which in turn enhances customer experience and marketing visibility.