Assembled, a company dedicated to scaling customer support for various organizations, utilizes Retool to efficiently build and manage internal tools that streamline operations and reduce manual work. Initially relying on an assortment of SQL queries and scripts, they transitioned to Retool when one of their engineers proactively connected their PostgreSQL database and created a configuration app. This tool allows nontechnical team members to customize company settings, improving workflow and client engagement without complicating the product interface. Retool's Query Library further enhances efficiency by providing secure, shared access to database queries, minimizing the need for complex setups. Assembled values Retool's security features but desires more granular data access controls to meet enterprise compliance needs. Overall, Retool has become integral to Assembled's small team, significantly reducing unnecessary UI/UX development time and supporting both business and engineering functions.